Your privacy is important to us. As part of our efforts to facilitate and make your
experience with this website as user-friendly and productive as possible, we may
collect and use certain information you provide to us.
This Privacy Policy addresses the collection, use and disclosure of information that
we may gather during your use of this website.
This Privacy Policy may change from time to time. We will notify you of any material
changes by publishing the new Privacy Policy on this website.
LAST UPDATED AUGUST 1, 2020
Kalana is referred to in this Privacy Policy as “Kalana ”, “we”, “our” and “us” and
persons accessing this website are referred to as “you.”
Please review this privacy policy and the terms of use carefully. If you do not
understand or do not agree to be bound by the terms of this privacy policy and the
terms of use, you should not access or use this website and you should not submit
your personal data to us.
1. WHAT DOES THIS PRIVACY POLICY
APPLY
TO?
This Privacy Policy applies to our data collection practices. This Privacy Policy
applies to this website and www.Qmetry.com, our affiliate. This Privacy Policy does
not apply to any websites managed, maintained, and/or hosted by third parties that
you may visit via a link on this website or on a third-party website. We do not control
the privacy policies of other websites to which we may provide hyperlinks.
2. WHAT INFORMATION DO WE
COLLECT?
Personal Data. As you interact with this website, we may collect and
use personal data from you. We use the term “personal data” to refer to any information that
identifies or can be used to identify you.
We may collect the following personal data when you submit your details to us:
- Full name
- Email address
- City, country and state
- Your company’s name
- Company size
- Company annual revenue
- Your title
- Your digital identity, such as, the manufacturer and model of the device which
you use to access this website; Internet Service Provider (ISP); Internet
Protocol (“IP”) address; browser type; and operating system
- Metadata, such as, location; cookies; access times and dates; referring/exit
pages; clickstream data; visited pages; the time spent on those pages or
interacting with certain portions of this website; information you search for on
this website.
Sensitive personal data. We use the term “Sensitive personal data” to refer to a
smaller subset of personal data which is considered more sensitive to the individual,
such as: race and ethnic origin, political opinions, religious or philosophical beliefs,
trade-union membership, genetic or biometrical information, physical or mental
health information, medical insurance data, or sexual orientation.
3. HOW DO WE COLLECT INFORMATION?
We obtain information about you from a variety of sources, including you, your
interaction with this website, and third parties. Such information may include any or
all items listed in Section 2 above.
Information you provide to us. If you use our website or communicate
with us (by
phone, chat, email, social media or in person), you may be required to provide us
certain personal data, when you:
- Fill in forms on our website, post material or apply for a job at Kalana
- Ask a question about our services
- Respond to surveys that we might ask you to complete for research purposes
- Search queries on our website
If you do not provide us with personal data, your ability to use certain functions of
this website may be limited.
Information we collect from your use of this website and third
parties. The information relating to your digital identity is collected automatically
by
our servers when you access this website. The information we collect is statistical data and may
or may not include personal data, however we may maintain it or associate it with
personal data we collect in other ways or receive from third parties to allow us to
improve our service, including by enabling us to:
- Estimate the number of users of this website
- Store information about your preferences, allowing us to customize your
experience on this website
- Speed up your searches
- Recognize you when you return to this website
- The technologies we use for this automatic data collection may include
Pardot and Salesforce
Cookies. A cookie is a small file placed on the hard drive of a
computer. Cookies help to optimize a returning website visitor’s experience during website
navigation. If
you prefer that we do not use cookies while you browse our website, you have the
option of rejecting the use of cookies by checking the “X” in the upper right corner of
the privacy notification when prompted on this website or to change your browser
settings so that cookie use will be disabled. However, if you close the privacy
notification box or change your browser settings, your ability to access the full
functionality of this website may be affected. Unless you have rejected cookies on
this website or adjusted your browser setting so that it will refuse cookies, our
system will issue cookies when you direct your browser to our services. For
information on how to disable the use of cookies, please refer to your browser’s
“Tools” section, or any other similar heading. You can also adjust your standard
browser settings to turn off cookies for all websites that you may visit in the future.
We may also collect information about you from your interaction with and use of
certain functionalities on this website and third-party websites:
Chat/Messaging. This website provides messaging to enable users to
communicate with one another and/or with us. We may review communications made between
users using this website for legitimate business purposes.
Public Forums. Please note that if you use any blog, comment posting
feature or other public communication service or forum or post any information available for
viewing by other users, any of the information that you share will be visible to other
users. We are not responsible for the manner in which the personal data that you
decide to share in this way will be used by other users.
Social Media. We operate and maintain networking pages on social media
platforms such as Facebook, Twitter, Yammer and LinkedIn. We may import comments and
posts from these third-party platforms to this website. If you post to any of our
networking pages on third-party social media platforms, you are providing
information to general public and do so at your own risk. We may use these postings
on this website without notice or compensation to you. Please visit the privacy
policies of any third-party social media platforms before posting to our pages there.
Information we collect from other sources. We may collect information about you
from third parties and publicly available sources. We may also collect information
about you if you attend one of our trade shows or events.
4. WHAT IS OUR LEGAL BASIS FOR
COLLECTING PERSONAL DATA?
Whenever we collect personal data from you, we may do so on one of more of the
following legal bases:
- Consent. When you give us consent for our use of your personal data for a
specific purpose.
- Contract. When it is necessary for a contract you have with us.
- Legal obligation. When it is necessary for us to comply with the law (not
including contractual obligations).
- Vital interests. When the it is necessary to protect someone’s life.
- Public task. When the it is necessary for us to perform a task in the
public interest or for our official functions, and the task or function has a clear basis
in law.
- Legitimate interests. When it is necessary for our legitimate interests or
the legitimate interests of a third party.
5. HOW DO WE USE YOUR PERSONAL
DATA?
We will use personal data only in ways that are compatible with the purposes for
which it was collected. We will take reasonable steps to ensure that personal data is
relevant to its intended use, accurate, complete, and current. We may use third-party
service providers to process and store personal data in the United States and other
countries.
We may combine personal data about you that we have collected from various
sources to help analyze sales opportunities.
We may use information about you to provide, maintain, personalize and improve our
services.
We may use information we collect to send you news and information about our
services and to communicate with you about our services, including marketing and
administrative messages.
You may opt out of receiving promotional emails or text messages from us by
following the instructions in those emails or text messages. If you opt out, we may
still send you non-promotional communications, such as messages about your
account or our ongoing business relations.
We may also use information about you:
- to track and analyze trends and usage in connection with our services
- to protect our rights or property
- to verify accuracy of information
- to verify your identity
- to investigate and prevent fraud or other illegal activities
- to carry out our obligations and enforce our rights arising from any contracts
entered into between you and us, including for billing and collection
- to notify you about changes to this website, our services or any other services
- for any other purpose disclosed to you in connection with our services that is
consistent with the legal bases stated in Section 4 above.
6. HOW AND WITH WHOM DO WE SHARE
YOUR PERSONAL DATA?
We may share your personal data for any lawful purpose to which you have expressly
consented or directed, or to fulfill the purpose for which you provided the personal
data to us that is consistent with the legal bases stated in Section 4 above.
We may employ third parties to facilitate this website; perform maintenance
services, database management, web analytics and improvement of the features or
functionality.
It is our policy to only share personal data with contractors, service providers and
other third parties who are bound by contractual obligations to keep personal data
secure and confidential and use it only for the purposes for which we disclose it to
them.
Business Transfers. As we continue to grow and develop our business, we may buy,
sell, or share assets in connection with a merger, acquisition, reorganization or
bankruptcy. In such transactions, your personal data may be a transferred business
asset.
7. HOW LONG DO WE KEEP YOUR
PERSONAL DATA?
We may retain your personal data for a period of time consistent with the original
purpose of collection. We will keep your personal data for no longer than reasonably
necessary for your use of our services and for a reasonable period of time thereafter.
If you are a customer, we may delete your personal data from our systems within
sixty (60) days after termination of your agreement with us. We also may retain your
personal data during the time needed for us to pursue our legitimate business
interests, conduct audits, comply with our legal obligations, resolve disputes and
enforce our agreements.
8. YOUR RIGHTS WITH RESPECT TO
YOUR PERSONAL DATA
Data protection laws, including the EU General Data Protection Regulation (“GDPR”),
provide you with certain rights in connection with the personal data that you have
shared with us.
You have the following rights:
- The right to be informed. You are entitled to be informed of the use of
your personal data.
- The right of access. You have the right to request a copy of your personal
data which we hold about you.
- The right of correction. You have the right to request correction of your
personal data if it is found to be inaccurate or out of date.
- The right to be forgotten. You have the right to request us, at any time,
to delete your personal data from our servers and to erase your personal data
when it is no longer necessary for us to retain such data. Note, however, that
deletion of your personal data will likely impact your ability to use this website
or our services.
- The right to object (opt-out). You have the right to opt out of certain
uses of your personal data, such as direct marketing.
- The right to data portability. You have the right to a “portable” copy of
your personal data that you have submitted to us. Generally, this means your right
to request that we move, copy or transmit your personal data stored on our
servers to another service provider’s servers.
- The right to refuse to be subjected to automated decision making, including
profiling. You have the right not to be subjected to a decision and insist on
human intervention if the decision is based on automated processing and
produces a legal effect or a similarly significant effect on you.
- The right to lodge a complaint with a supervisory authority.
9. OUR OPT-IN/OPT-OUT POLICY
By providing an email address on this website, you agree that we may contact you in
the event of a change in this Privacy Policy, to provide you with any service-related
notices, or to provide you with information about our events, invitations, or related
educational information.
For purposes of this Privacy Policy, “opt-in” is generally defined as any affirmative
action by a user to submit or receive information, as the case may be.
We currently provide the following opt-out opportunities:
- At any time, you can follow a link provided in offers, newsletters or other email
messages (except for service notice emails) received from us to unsubscribe
from receiving these communications from us.
- At any time, you can contact us at info@Kalana.com or
the address provided
below to revoke your consent to the sharing your personal data.
Notwithstanding anything else in this Privacy Policy, please note that we always
reserve the right to contact you in the event of a change in this Privacy Policy, or to
provide you with any service related notices.
10. HOW DO YOU CHANGE OR DELETE
YOUR INFORMATION?
You may update or correct information about yourself by emailing us at info@Kalana.com. We may retain an archived copy of your
records as required by law, to comply
with our legal obligations, to resolve disputes, to enforce our agreements or for other
legitimate business purposes.
11. INTERNATIONAL TRANSFER OF
PERSONAL DATA
We are committed to complying with applicable laws, regulations and mandatory
government standards regarding the protection of personal data.
Since we are a global organization, personal data and any additional information
submitted may be used globally in connection with employment, business processes
within Kalana, or communicating with our clients.
Therefore, personal data may be transferred to other Kalana entities worldwide,
where it will be processed in accordance with this Privacy Policy and laws that are
applicable in each country.
If we transfer your personal data out of your jurisdiction, we will implement suitable
safeguards to ensure that your personal data is protected. It is our policy to, where
required by applicable laws, execute a Data Privacy and Data Security Addendum
with all third parties with whom we may share personal data.
We require our third-party service providers to agree to terms and conditions relating
to the data privacy, data security, data protection and transfer of personal data
consistent with the applicable laws.
Kalana remains liable for onward transfer of personal data to third parties. Kalana is
subject to the investigatory and enforcement powers of the Federal Trade
Commission (FTC).
EU-U.S. PRIVACY SHIELD
Kalana complies with the EU-U.S. Privacy Shield Framework and the Privacy Shield
Principles regarding the collection, use, and retention of personal information
transferred from the European Union to the U.S. Kalana ensures that the Privacy
Shield principles apply to all personal data that is subject to this Privacy Policy. For
more information about the EU-U.S. Privacy Shield Framework, visit the U.S.
Department of Commerce’s Privacy Shield website at https://www.commerce.gov/privacyshield.
Kalana commits to cooperating with EU data protection authorities (DPAs) and
comply with the advice given by such authorities with regard to human resources
data transferred from the EU in the context of the employment relationship.
GDPR
The GDPR is a new comprehensive data protection law (in effect May 25, 2018) in
the EU that regulates the processing of personal data and expands the privacy rights
of EU individuals. Kalana complies with the principles promulgated by the GDPR. For
more information about GDPR please visit the GDPR portal at https://www.eugdpr.org/.
Kalana commits to cooperating with EU data protection authorities (DPAs) and
comply with the advice given by such authorities with regard to human resources
data transferred from the EU in the context of the employment relationship.
12. HOW DO WE SAFEGUARD YOUR
PERSONAL DATA?
We are committed to safeguarding your information. We employ administrative,
physical, and electronic measures designed to protect your information from
unauthorized access. We implement appropriate technical and organizational
measures to ensure a level of security appropriate for the risk, taking into account
technological reality, cost, the scope, context and purposes of processing weighted
against the severity and likelihood that the processing could threaten individual
rights and freedoms. For example, we use commercially reasonable security
measures such as encryption, firewalls, and transport layer security (TLS) or
hypertext transfer protocol secure (HTTPS) to protect personal data.
Please note that no security system is impenetrable. Accordingly, we do not
guarantee the security of our databases, nor that information you supply will not be
intercepted while being transmitted to us over the Internet or other network. You
transmit any information to us at your own risk. We are not responsible for
circumvention of any privacy settings or security measures contained on or within
our services.
We will make any legally required disclosures of any breach of the security,
confidentiality, or integrity of your unencrypted electronically stored personal data to
you via email or conspicuous posting through this website in the most expedient
time possible and without unreasonable delay, as consistent with the legitimate
needs of law enforcement or any measures necessary to determine the scope of the
breach and restore the reasonable integrity of the data system.
13. “DO NOT TRACK” SIGNALS
Some Web browsers may be configured to send Do Not Track signals to websites, or
users may use similar mechanisms, to indicate a user’s preference that certain web
technologies not be used to track the user’s online activity. This website does not
accept or process such Do Not Track signals or similar mechanisms.
14. CHILDREN’S PRIVACY
We are in compliance with the requirements of Children’s Online Privacy
Protection Act (COPPA) and do not collect any information from anyone under 13 years of
age. Our website and services are all intended for individuals who are at least 13 years old
or older. If you are under 13, do not use or provide any information on or through this
website. If we learn that we have collected or received personal data from a child
under 13 without parental consent, we will delete that information. If you are a parent
or guardian or otherwise believe we might have any information from or about a child
under 13, please contact us so that we can delete the child’s information. We will
never knowingly accept, collect, maintain or use any information from a child under
the age of 13. If a child whom we know to be under the age of 13 sends personal
data to us online, we will only use that information to respond directly to that child or
notify parents.
In case of dispute, please submit an email to legal@Kalana.com
or call us at our main office number and ask for the legal department to register a dispute. If you
do not receive timely acknowledgement of your complaint, or if your complaint is not
satisfactorily addressed, you can also submit your complaint to Privacy Trust, an
independent third party. Visit https://www.privacytrust.com/drs/Kalana to
file a complaint. Finally, as a last resort and in limited situations, EU individuals may seek
redress from the binding arbitration mechanism of the Privacy Shield Panel.
15. CCPA
Your data privacy and security are very important to us. In support of the California
Consumer Privacy Act (CCPA), we updated this Privacy Policy effective as of
January 1, 2020.
The CCPA is a new data privacy law that applies to certain businesses which collect
personal information from California residents. The new law went into effect on
January 1, 2020. Learn more here: https://oag.ca.gov/privacy/ccpa.
We hope you’ll find these updates improve your experience and reinforce our
commitment to your data privacy and security.
16. CHANGES TO THIS PRIVACY
POLICY
Please review our Privacy Policy periodically to be sure you are familiar with the
most current version.
We will notify our users when we make any significant changes to our Privacy Policy
that affect the use of any personal data we collect. We will not make new use of any
personal data which we gathered from individual users prior to any significant
change in our Privacy Policy without first obtaining the user’s consent for any new
uses.
17. HOW TO CONTACT US
If you have any questions or concerns about this Privacy Policy, or if you would like
to access or update any information that has been collected, you may contact us
using the information below.
Kalana HQ
3 Germay Drive
Unit 4 #1648
Wilmington DE 19804
Phone +1 (516) 701-3977